Shipping
Shipping Policy
Thank you for visiting and shopping at Relaxation Mark.
Our items ship directly from our brand partners’ warehouse directly to your door. Sometimes this takes a little more time, but it allows us to save money and we pass those savings onto you.
We ship the exact item(s) that you select at time of purchase. If you require a change to your order, please email us ASAP and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
You will receive a second notification when your order has shipped.
We offer free shipping on all U.S. orders.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@relaxationmark.com with your name and order number, and we will look into it for you.
Damages
Relaxation Mark is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Relaxation Mark will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipment
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Send an email to info@relaxationmark.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.